Effective Date: February 1st, 2025

Brand: DrAesculapiusOnCall™

Owned & Operated by: DrAescurisMD Services, Lira City, Uganda

1. Introduction

DrAesculapiusOnCall™ is committed to protecting your personal and health information. This policy explains how we collect, use, and safeguard your data through our WhatsApp and web chat telemedicine services.

2. Information We Collect

We collect the following types of information:

• Personal Identification: Name, phone number, WhatsApp ID, email address
• Health Information: Medical history, symptoms, diagnoses, prescriptions
• Technical Data: IP address, device information, chat logs (for quality assurance)
• Payment Information: Transaction details (processed securely via third-party providers)

3. How We Use Your Information

• To provide medical consultations and follow-up care
• To maintain accurate medical records as required by law
• To improve our services and user experience
• To process payments and prevent fraud
• To comply with legal obligations

4. Data Protection Measures

We implement robust security protocols:

• WhatsApp Communications: Protected by end-to-end encryption
• Web Platform: Secure HTTPS connections with firewalls
• Data Storage: Encrypted medical records with restricted access
• Staff Training: Confidentiality agreements for all personnel

5. Data Sharing & Disclosure

We only share information when necessary:

• With healthcare providers involved in your treatment
• With payment processors (using PCI-compliant services)
• When required by law (court orders, public health mandates)
• Never for marketing purposes without explicit consent

6. Your Rights

You have the right to:

• Access and request copies of your medical records
• Correct inaccurate personal information
• Request deletion of non-essential data (subject to legal retention requirements)
• Withdraw consent for non-treatment communications

7. Data Retention

• Medical records retained for minimum 7 years as required by Ugandan law
• Non-medical data deleted after 12 months of inactivity
• Chat logs anonymized after 3 years unless required for legal purposes

8. Cookies & Tracking (Web Platform)

Our website uses essential cookies for functionality. You may disable non-essential cookies in your browser settings.

9. Policy Updates

We may update this policy and will notify users via WhatsApp or website announcements. Continued use of our services constitutes acceptance of the revised policy.

10. Contact Information